Terms of service

Last Updated: 26/07/2025

OVERVIEW

This website is operated by Lune & Lumen. Throughout the site, the terms “we”, “us” and “our” refer to Lune & Lumen. Lune & Lumen offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By doing so, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

We reserve the right to update or modify these Terms at any time by posting changes on this page. Continued use of the website constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including Australian Consumer Law (ACL).

Transmission of viruses or malicious code is strictly prohibited. Any violation of these Terms may result in immediate termination of your services.

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time for any reason.
  • Your content (excluding credit card info) may be transferred unencrypted across networks or adapted to meet technical requirements. Credit card data is always encrypted.
  • You agree not to reproduce, duplicate, copy, sell, or exploit any part of the service without written permission.
  • Section headings are for convenience and do not affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if any site information is inaccurate, incomplete, or outdated. It is provided for general use only.

We may modify site content at any time, but we have no obligation to update it.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices for our products may change at any time without notice.
  • We reserve the right to modify or discontinue the service at any time.
  • We are not liable for any modification, suspension, or discontinuance.

SECTION 5 – PRODUCTS OR SERVICES

  • Some products or services may only be available online and in limited quantities.
  • All purchases are subject to our Refund Policy.
  • We reserve the right to limit sales by region, person, or jurisdiction.
  • Product descriptions and pricing may change at any time without notice.
  • We do not guarantee that our products or services will meet your expectations.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. You agree to provide accurate, current, and complete billing and account information for all purchases.

Please refer to our Refund Policy for more information.

SECTION 7 – THIRD-PARTY LINKS

We are not responsible for third-party website content or accuracy. Any purchases or interactions with third-party sites are at your own risk.

SECTION 8 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit feedback or suggestions, you grant us the unrestricted right to use, edit, copy, and distribute that content without obligation.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

SECTION 10 – PROHIBITED USES

You are prohibited from using the site or content for:

  • Unlawful purposes
  • Violating any local or international law
  • Infringing on intellectual property
  • Harassing or discriminating
  • Uploading malware, viruses, or harmful code
  • Spamming, phishing, scraping, or hacking
  • Submitting false or misleading information

Violation of any of these may result in termination of your access.

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service. You agree that your use of our services is at your own risk.

In no case shall Lune & Lumen, its directors, officers, employees, affiliates, or agents be liable for any injury, loss, or damage of any kind arising from your use of any service or product.

SECTION 12 – GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by the laws of New South Wales, Australia, under the jurisdiction of Australian courts.

SECTION 13 – CHANGES TO TERMS OF SERVICE

You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update or modify these Terms by posting changes to our site. Continued use constitutes acceptance.

SECTION 14 – CONTACT INFORMATION

Questions about these Terms of Service can be directed to us:

Store Name: Lune & Lumen
Company Name: Hand Liebe GmbH
Company Registration Number: CH-170.4.022.804-1
Address: Seestrasse 12, 6315 Oberägeri
Phone: +44 7577 344 660
Email: contact@lune-lumen.com
Opening Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (Australian Eastern Time)
Contact Page: Contact Form