Refund & Returns Policy
Last updated: 26/07/2025
We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lune-lumen.com.
Please note that return address will be provided when you reach out to our customer support.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@lune-lumen.com.
Damages and Issues
Please inspect your order upon reception and contact us within 48 hours after delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will cover the cost if the item was damaged during transit.
Exceptions / Non-Returnable Items
We can’t accept returns for custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lune-lumen.com.
Return Shipping Costs
Customers are responsible for covering the shipping costs for returning any item. We do not provide prepaid return labels. Any return shipping fees incurred will not be reimbursed.
Contact
Should you have any questions or if you would like to exercise any of your rights, please contact us.
Store Name: Lune & Lumen
Company Name: Hand Liebe Gmbh
Company Registration Number: CH-170.4.022.804-1
Address: Seestrasse 12, 6315 Oberägeri
Phone: +44 7577 344 660
Email: contact@lune-lumen.com
Opening Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (Australian Eastern Time)
Reach out to us: Contact page