Shipping Policy
This policy applies to Lune & Lumen and is designed to provide a clear understanding of our shipping procedures. Please review it carefully before placing an order.
Important Shipping Information
• Shipping Costs: Free standard shipping across Australia
• Processing Time: Orders are processed within 1–3 business days for quality inspection and packaging.
• Estimated Delivery Time: After processing, delivery takes an additional 3–10 business days, depending on your location.
Shipping Details
We currently ship only within Australia. Every order is shipped via standard delivery, ensuring a secure, and fully insured shipping experience. From the moment you place your order to delivery at your doorstep, please allow 4 to 13 business days total. You’ll receive a tracking number once your order has shipped.
Damaged or Incorrect Orders
We sincerely apologize if you receive a damaged or incorrect item. If this happens, please take clear photos of the issue and contact us as soon as possible.
To report a problem, email us at contact@lune-lumen.com, including:
• Your order number
• Details of the issue
• Photos of the damage or incorrect item
We will promptly find a suitable solution for you.
Order Cancellation
If you wish to cancel your order, please email us as soon as possible. If your order has not yet entered processing, we can cancel it for you.
Delayed Orders
In times of high demand (e.g., holiday seasons), delivery may be delayed. If your order has not arrived within three additional business days beyond the estimated time, please reach out to our customer service team for assistance.
Order Processing & Cut-Off Time
• Orders placed before 5:00 PM (AET) on business days (Monday to Friday) will be processed on the same day.
• Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Contact
Should you have any questions about our shipping practices or this Shipping Policy, or if you would like to exercise any of your rights, please contact us.
Store Name: Lune & Lumen
Company Name: Hand Liebe Gmbh
Company Registration Number: CH-170.4.022.804-1
Address: Seestrasse 12, 6315 Oberägeri
Phone: +44 7577 344 660
Email: contact@lune-lumen.com
Opening Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (Australian Eastern Time)
Reach out to us: Contact page